Curbside Console

Curbside provided a mobile location platform that alerted store employees when their customers were approaching and arriving, so employees could have their orders ready to be picked up in-store, at the curb or in the parking lot.

In addition to working on consumer-facing apps, corporate dashboards, and admin apps, I also provided designs for restaurant employee consoles to manage order pickup experience.

Initially, I developed Android app designs that were tested in a proof of concept with Pizza Hut India. We iterated with feedback from teammates who were on location with the client, observing store employees interactions with the app as they prepped and handed off orders to customers.

I then worked on universal Web-based UI that could be used in multiple use cases including retail and grocery stores. This included a larger display of the order list, as well as supporting customizable views that combinations of order list, map and order detail.

Kroger provided another challenge to use the console without interaction, purely for display. We evolved the design from switchable views of order list and summary performance data (wait times) to a large summary view that in-store employees could quickly see in stocking room, where orders were packed and then taken out to customers who were waiting in their parked cars. This work included a visit to Kroger in Cincinnati to meet the client team as well as observe the console being used their stores.